Effective Date: 28 May 2025 (incorporated by reference into the Terms)
Under Directive 2011/83/EU you may withdraw from a distance subscription within 14 days of purchase and we must refund within 14 days of notice.
Exception for digital content: the right is lost once you (a) expressly consent to immediate supply and (b) acknowledge that you thereby waive the right under Article 16(m).
To exercise this right, email [email protected] or use the EU model form at the end of this policy.
| Product | Window | Conditions |
|---|---|---|
| Subscriptions | 48 hours from first charge or renewal | One-time satisfaction guarantee. After 48 hours, refunds are available only for service unavailability longer than 72 hours, duplicate charges, or unplayable defects that we fail to remedy. |
| In-Game Items | Non-refundable once delivered | Digital items are consumed on delivery and are exempt from commercial refunds. This does not affect mandatory consumer rights in your jurisdiction. |
Submit the request via the Paddle receipt link or email [email protected] with your order number.
We, or Paddle where applicable, confirm eligibility within 2 working days.
Approved refunds are credited by Paddle; your bank may take up to 20 days to post the credit.
(fill in and send only if you wish to withdraw from the contract)
To: Nexil Software LTD, Souliou 28, Konia 8300, Cyprus, [email protected]
I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital content: T-War Subscription
Ordered on / received on: _____
Name of consumer(s): _____
Address of consumer(s): _____
Signature (paper only): _____ Date: _____
Last updated: 28 May 2025